Question 1

Do you really not require any personal information?

Accepted Answer

Correct. No email, no name, no phone number — not at signup, not at checkout, not ever. Your account is a 24-character access token like VPR-7K2M-9QX4-PL3D-8RWN, shown to you exactly once and stored on our side only as a cryptographic hash. We have run this way since March 2021, which is why we can say five years, zero customer identities on file. There is no account-recovery email because there is nothing to recover with.

Question 2

How do I recover my account if I lose my token?

Accepted Answer

You don't — and that is deliberate. We store only a hash of your token, so there is no reset flow: we can't reset what we never knew. The safe pattern is to generate a sub-token in settings the day you sign up and store the two tokens in separate places. Treat the token like an SSH private key, not like a password. It feels strict for a day; then the idea of a password-reset email starts to feel insane.

Question 3

Who is VPSRento the company?

Accepted Answer

A small engineering team spread across four time zones, operating since March 2021. No venture capital, no growth targets, profitable since year one — the infrastructure pays for itself, so we never had a reason to monetize data. We don't publish faces or names, for the same reason we don't ask for yours. The full story, including why we started after our previous host folded under a bulk DMCA request, is on the about page.

Question 4

Which cryptocurrencies do you accept?

Accepted Answer

BTC, XMR, ETH, LTC, USDT (TRC-20 and ERC-20) and SOL, all processed through Paymento. We never touch card rails, PayPal or banks — no card numbers to leak, no bank statement with our name on it. If you want maximum privacy, pay in Monero; if you want speed and low fees, USDT on TRC-20 or SOL are the usual picks. Our crypto payment guide walks the checkout step by step, including confirmation times and fee traps.

Question 5

Do you offer refunds?

Accepted Answer

First orders carry a 72-hour credit-back guarantee: if the service isn't what you expected, tell us within three days and the amount goes back to your account balance. Because crypto prices move, refunds are valued at the purchase-time USD amount, not the coin amount. After the first 72 hours, payments are final — the reasoning, including abuse patterns we had to close off, is in the refund policy. SLA breaches are credited separately and automatically, no ticket needed.

Question 6

Do you have an affiliate program?

Accepted Answer

Yes — 20% recurring commission on every payment your referrals make, for as long as they stay a customer. Payouts are in XMR or as account credit, your choice. No KYC for affiliates either: the program runs on a referral token, not on your identity. Ask for a link via a client-area ticket or the contact page.

Question 7

Is anything prohibited?

Accepted Answer

Yes, and we're blunt about it: spam, botnets, CSAM, network attacks and port scanning are prohibited everywhere, always. CSAM means immediate termination and a report to the relevant NCMEC-equivalent — no jurisdiction on our list changes that. Privacy is not lawlessness; our acceptable use policy is one page of plain English and we enforce it. If your project is legal in the hosting jurisdiction, it is welcome here.

Question 8

Do you keep logs?

Accepted Answer

No activity logs and no connection logs, on any node, in any location. All nodes run disk encryption, and the billing ledger holds only the transaction ID and amount — data the blockchain already makes public. We can't sell, leak or hand over what we don't have, which is the entire point of the design. The privacy policy lists everything we collect in one short table; it fits because there is almost nothing to list.

Question 9

Can I run Tor relays / exit nodes?

Accepted Answer

Middle relays and bridges: yes, in all fifteen locations — and our abuse desk actually knows what Tor is, so you won't be explaining it to a tier-1 script. Exit relays: Iceland and Switzerland only, with proper reverse DNS set, because those two jurisdictions have the legal clarity exits need. Read the Tor section of the AUP before deploying; the conditions are short and non-negotiable.

Question 10

Can I host a VPN for my team?

Accepted Answer

Yes — it is the single most common use case on our platform. A WireGuard endpoint on a VPS you control beats any commercial VPN's logging policy, because there is no policy to trust: we simply have no logs. An SV-Nano at $5.99 handles a small team comfortably. The WireGuard guide gets you from deploy to connected in about fifteen minutes.

Question 11

What about adult content?

Accepted Answer

Legal adult content is fine in every jurisdiction except where local law forbids it — which in practice means Russia is off the table for that use case. 18+ labeling is required, and the hosting jurisdiction's own rules apply; that is the whole framework. Iceland, Switzerland and the Netherlands offer the clearest legal footing. The conditions are spelled out in the AUP, in the same plain English as everything else we publish.

Question 12

Do you block SMTP?

Accepted Answer

Port 25 is filtered by default on all plans — it is the single most effective anti-spam measure we have. After 30 days of clean history, open a ticket and we unfilter it for legitimate mail servers with proper rDNS and HELO. Submission ports 587 and 465 are always open, so transactional mail through a relay works from day one. The filter is also why our IP ranges stay clean enough to matter for deliverability.

Question 13

What is the hourly sandbox?

Accepted Answer

A pay-as-you-go SV-Nano billed at $0.009 per hour, capped at 72 hours, made for testing our network, your deploy scripts or a new stack before committing. It converts to a regular monthly plan anytime without losing your data or IP. A full three-day test costs about $0.65 — cheaper than the coffee you drink while benchmarking. There is no sandbox equivalent for Windows or larger plans yet.

Question 14

Can I get a custom plan?

Accepted Answer

Yes — contact support and tell us the workload. The AMD EPYC nodes scale to 64 vCPU, so the five stock plans are a starting point, not a ceiling. Custom plans keep the same rules as everything else: crypto-only billing, prorated upgrades, the same SLA. Most custom quotes go out within a day.

Question 15

Do you support IPv6?

Accepted Answer

Yes — a /64 subnet is included free with every VPS, in every location. If you need more space, a /56 is available on request at no charge. Reverse DNS for both IPv4 and IPv6 is self-service in the client area, so mail servers and Tor exits don't need a ticket for PTR records.

Question 16

How fast is deployment?

Accepted Answer

Median 55 seconds from paid invoice to root shell on Linux — KVM provisioning is automated end to end, and no human ever touches your deploy. Windows takes about four minutes because of sysprep. Every IP is blacklist-checked and every image is verified before it reaches the provisioning queue, which is why the number stays at 55 seconds instead of 5.

Question 17

Are the IPs clean?

Accepted Answer

Every IPv4 address is checked against 40+ DNS blacklists before it is assigned to a customer. Anything flagged goes to quarantine and is never sold — we would rather hold dead inventory than hand you a burned IP. It matters more than most specs on the page: a dirty IP poisons mail deliverability and triggers CAPTCHAs for years. It is one of the things our long-term customers mention most.

Question 18

What happens if a node fails?

Accepted Answer

The SLA guarantees 99.9% monthly uptime, and credits are automatic — no ticket, no asking, the math is in the SLA. Nodes run hardware RAID, and daily offsite snapshots are available as a $1.99/mo add-on if you want a rollback point beyond your own backups. If hardware dies, your VPS is migrated to a healthy node and you get a notification with the actual reason, not a vague apology.

Question 19

Can I upgrade later?

Accepted Answer

Yes — in-place upgrades between plans take about two minutes of downtime and are prorated to the day, so you only ever pay the difference. RAM, vCPU and disk scale without a reinstall; your IP and data stay put. Downgrades apply at the next renewal. If none of the five plans fits, support can build a custom one — the EPYC nodes scale to 64 vCPU.

Question 20

Windows licensing?

Accepted Answer

Every Windows VPS ships with Windows Server 2022 on the 180-day evaluation license, with full administrator RDP access. Bring your own license and activate with your key anytime — the evaluation converts cleanly without a reinstall. We don't resell Windows licenses; the evaluation is simply what Microsoft itself offers publicly, and it is renewable long enough to decide.

Question 21

Do you offer DDoS protection?

Accepted Answer

Yes — 1 Tbps+ always-on L3/L4 mitigation is included free on every plan, in every location. Always-on means it is not something you enable after the attack starts. L7 application-layer filtering is available as a $4.99/mo add-on for services that need HTTP-aware protection. Game servers and public APIs are the workloads that thank us for this most.

Question 22

What does "DMCA-ignored" actually mean?

Accepted Answer

The DMCA is a United States law; it has no force in Moldova, Panama or Iceland. Our jurisdictions require a valid court order from the local courts before anything comes down, and US takedown notices go to /dev/null — we forward nothing and suspend nothing without that local order. It does not mean anything goes: our AUP is enforced regardless of jurisdiction. The full explanation, including the red flags to watch for when choosing a host, is in the guides.

Question 23

Why is Russia listed with a warning?

Accepted Answer

Honesty over sales. Sanctions don't touch us — we're crypto-only, so there are no card networks to cut — but routing from some Western ISPs into Moscow is degraded, and that is a network reality no host can fix. If your audience is in the EU or North America, pick Romania or the Netherlands instead; if it is in Russia or Central Asia, Moscow performs well. We list the location because for some workloads it is the right answer — we would just rather you know the tradeoffs up front.

Question 24

Warrant canary?

Accepted Answer

Yes — updated monthly since April 2021, PGP-signed, at canary.html. The canary states plainly what we have not received; if an update is ever missed, treat the silence as the message. Given that we hold no customer identities and no logs, the practical value of a legal demand against us is limited — but the canary exists so you never have to take that on faith.

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