Contact & support

Talk to an engineer.

One channel, no tier-1 scripts. Every ticket is answered by someone who has root on the machines your VPS runs on.

The only channel

Client-area tickets

Support, billing, abuse reports — everything goes through tickets. History lives in your dashboard, encrypted at rest, purged 90 days after closure. No email address exists to leak, and nothing gets lost in a spam folder.

Median first reply: 14 min · 2026 YTD

Open a ticket

Departments: Support · Billing · Abuse

Why no email, no phone, no live chat

Email leaks metadata — sender, recipient, subject lines live on third-party relays forever, and inboxes fill with phishing. We run no mailboxes, so there is nothing to seize, spoof or spam. Any email claiming to be from VPSRento is fake by definition.

A phone number is an identity. We don't have one to give you, and we won't ask for yours to "verify" a call. Voice support also produces recordings — data we refuse to create.

Live chat widgets are trackers. The popular ones fingerprint your browser, leak your page views to a third party, and ship half a megabyte of JavaScript from someone else's CDN. This site runs no widget and never will.

The result is not worse support. It is fewer, better conversations: median first reply on tickets is 14 minutes so far in 2026, and the person replying can actually fix the thing.

Presale questions go through tickets too. Your account is created by your first crypto payment — until then, the FAQ and the jurisdiction guide answer most presale questions, and any ticket opened after your first order gets the same engineers.

Contact FAQ

Median first reply on tickets is 14 minutes across 2026 to date; the 90th percentile is under 2 hours, and that includes 3 AM weekends. There is no tier-1 filter — the first person to read your ticket is an engineer who can act on it.

An account is created by your first crypto payment — there is no signup form and no email to give us. Before that, the FAQ, the guides and the jurisdiction pages answer most presale questions. Right after your first order, tickets are open to you from day one, presale follow-ups included.

Simple: if it is not inside your client area, it is not from us. We never email, call or DM — no mailboxes exist on our side. Anyone claiming to be VPSRento support outside a ticket thread, especially asking for your token, password or payment, is an impostor. We will never ask for your access token anywhere.